We know navigating skincare can feel overwhelming. Whether you're a first-time client, curious about a treatment, or wondering where to begin, we're here to make the process simple. Below are answers to some of our most commonly asked questions.
Frequently Asked Questions
New Clients & Consultations
We recommend beginning with a New Client Consultation. During this appointment, we'll review your concerns, current routine, lifestyle factors, and goals before creating a personalized treatment plan.
I'm new. Where should I start?
I'm new. Where should I start?
That's completely okay. If you're unsure where to start, book a consultation or our Sanctuary Strategy Facial. Our team will guide you toward the best options for your skin.
I don't know what service to book.
I'm new. Where should I start?
Yes. While consultations are recommended for clients with more complex concerns, many clients choose to begin with a facial. If additional recommendations are needed, we'll discuss them during your visit.
Can I book a facial before a consultation?
I'm new. Where should I start?
We encourage it. Bringing your products or photos of them helps us better understand your routine and identify anything that may be helping or hurting your skin.
Do I need to bring my current skincare products?
I'm new. Where should I start?
Yes. We offer both in-person and virtual consultations and client check-ins.
Do you offer virtual consultations?
I'm new. Where should I start?
Treatments & Services
Absolutely. Every treatment is tailored to your skin's current condition, concerns, and goals. No two appointments are exactly the same.
Are your treatments customized?
I'm new. Where should I start?
Most clients benefit from professional treatments every 4–8 weeks, though your provider will recommend a schedule based on your goals.
How often should I get a facial?
I'm new. Where should I start?
Yes, Botox can be done the same day after your facial. If Botox is performed first, wait 2 weeks before having a facial.
Can I get a facial and Botox® on the same day?
I'm new. Where should I start?
Yes, Botox can be performed the same day after microneedling. If Botox is done first, wait 2 weeks before microneedling.
Can I do Microneedling and Botox® on the same day?
I'm new. Where should I start?
Let us know. We'll help recommend the best treatment timing for weddings, vacations, photoshoots, reunions, and other important events.
What if I have a special event coming up?
I'm new. Where should I start?
Yes, but some treatments may need to be modified or postponed. During your consultation, we'll determine which services are safe for your skin while taking Accutane.
Can I come in if I am on Accutane?
I'm new. Where should I start?
Products
Unless your esthetician has instructed you otherwise, always apply your skincare from thinnest to thickest consistency. This allows lighter, active serums to absorb properly before sealing everything in with heavier creams and moisturizers.
A general routine looks like this:
Cleanser
Toner (if using)
Treatment serums
Moisturizer
SPF (morning only)
What order should I apply my skincare products?
I'm new. Where should I start?
Medical-grade skincare contains higher concentrations of active ingredients and is formulated to penetrate the skin more effectively than many over-the-counter products. While consistency is the most important factor, using products recommended specifically for your skin concerns can significantly improve your results.
Do I really need professional skincare products?
I'm new. Where should I start?
Most clients begin noticing improvements within 4–6 weeks, but significant changes—especially for acne, pigmentation, or anti-aging concerns—typically take 8–12 weeks or longer. Healthy skin takes time, and consistency is key.
How long does it take to see results from a new skincare routine?
I'm new. Where should I start?
Sometimes, yes. However, not all ingredients work well together. Using the wrong combination can cause irritation or reduce effectiveness. If you're unsure, ask your Skin Sanctuary provider before adding new products to your routine.
Can I mix products from different brands?
I'm new. Where should I start?
Stop using the product and contact us before making additional changes to your routine. Sometimes a reaction is temporary, while other times your regimen simply needs adjusting. We're happy to help guide you.
What should I do if my skin reacts to a product?
I'm new. Where should I start?
Pregnancy & Health Questions
Yes. We offer a variety of pregnancy-safe services and can customize treatments based on your stage of pregnancy and skin concerns.
Can I come in if I am pregnant?
I'm new. Where should I start?
Many facials and skincare treatments can be safely modified for pregnancy. Your provider will adjust products and treatment protocols as needed.
What services are safe during pregnancy?
I'm new. Where should I start?
Many facials and skincare treatments can be safely modified for pregnancy. Your provider will adjust products and treatment protocols as needed.
Can I get Botox® while pregnant or breastfeeding?
I'm new. Where should I start?
Please disclose all medical conditions, medications, supplements, and allergies before your appointment so we can ensure your treatment is safe and appropriate.
What if I have a medical condition or take medications?
I'm new. Where should I start?
Depending on your needs and treatment plan, we may be able to provide prescription recommendations or referrals through our medical oversight team.
Can you prescribe medications?
I'm new. Where should I start?
Memberships
The Sanctuary Wellness Club was designed for clients who want consistent care, exclusive savings, and additional benefits. Healthy skin is built through consistency, and our memberships help make ongoing treatments and skincare more accessible.
What is the Sanctuary Wellness Club?
I'm new. Where should I start?
Depending on your membership level, benefits may include monthly credits, retail discounts, service savings, free add-ons, Botox savings, birthday gifts, and exclusive promotions.
What are the benefits of becoming a member?
I'm new. Where should I start?
No. Membership credits remain on your account and can accumulate over time. This flexibility allows you to save credits for future treatments, products, or larger services when needed.
Do membership credits expire?
I'm new. Where should I start?
No. Memberships and membership benefits are non-transferable and are intended for use only by the enrolled member.
Can I share my membership with someone else?
I'm new. Where should I start?
Booking & policies
We require at least 24 hours' notice for appointment changes. Appointments canceled or rescheduled within 24 hours are subject to a 50% service charge.
What is your cancellation policy?
I'm new. Where should I start?
If you're running behind, please contact us as soon as possible. Depending on the schedule, we may need to shorten your appointment or reschedule to avoid impacting other clients.
What happens if I'm running late?
I'm new. Where should I start?
Our schedule can fill quickly, especially for evenings and popular treatment times. We recommend booking future appointments before leaving the clinic whenever possible.
How far in advance should I book?
I'm new. Where should I start?
Customer Service & Support
General Questions & Client Support: hello@skinsanctuarysd.com
Operations & Administrative Questions: operations@skinsanctuarysd.com
Phone: (605) 906-7414
How can I contact your team?
I'm new. Where should I start?
Our team strives to respond to emails, texts, and website inquiries within 1–2 business days. During busy periods, response times may vary slightly, but we do our best to get back to you as quickly as possible.
How quickly can I expect a response?
I'm new. Where should I start?
We encourage clients to reach out. If you have concerns about your skin, products, or treatment plan, we're here to help.
What if I have questions after my appointment?
I'm new. Where should I start?
Absolutely. You do not need a scheduled service to purchase skincare products. Our team can also help recommend products based on your concerns and goals.
Can I purchase products without an appointment?
I'm new. Where should I start?
Yes. Gift cards are available and can be used toward services, skincare products, memberships, and special occasions. They're a great option for birthdays, holidays, and self-care gifts.
Do you offer gift cards?
I'm new. Where should I start?
We accept major credit cards, debit cards, HSA/FSA cards when applicable, Cherry Financing, and other approved payment methods available through our booking and checkout systems.
What forms of payment do you accept?
I'm new. Where should I start?
General Questions
46994 271st Street, Suites A & B
Tea, SD 57064
Where are you located?
I'm new. Where should I start?
Many services are available to clients under 18. A parent or legal guardian must complete all required consent forms, and we recommend they attend the initial consultation.
Do I have to be a certain age to receive services?
I'm new. Where should I start?
Results vary based on your skin concerns, consistency, treatment plan, and home care routine. Some clients notice improvements quickly, while others require a longer-term approach.