We know navigating skincare can feel overwhelming. Whether you're a first-time client, curious about a treatment, or wondering where to begin, we're here to make the process simple. Below are answers to some of our most commonly asked questions.
Frequently Asked Questions
New Clients & Consultations
I'm new. Where should I start?
I'm new. Where should I start?
We recommend beginning with a New Client Consultation. During this appointment, we'll review your concerns, current routine, lifestyle factors, and goals before creating a personalized treatment plan.
I don't know what service to book.
I don't know what service to book.
That's completely okay. If you're unsure where to start, book a consultation or our Sanctuary Strategy Facial. Our team will guide you toward the best options for your skin.
Can I book a facial before a consultation?
Can I book a facial before a consultation?
Yes. While consultations are recommended for clients with more complex concerns, many clients choose to begin with a facial. If additional recommendations are needed, we'll discuss them during your visit.
Do I need to bring my current skincare products?
Do I need to bring my current skincare products?
We encourage it. Bringing your products or photos of them helps us better understand your routine and identify anything that may be helping or hurting your skin.
Do you offer virtual consultations?
Do you offer virtual consultations?
Yes. We offer both in-person and virtual consultations and client check-ins.
Treatments & Services
Are your treatments customized?
Are your treatments customized?
Absolutely. Every treatment is tailored to your skin's current condition, concerns, and goals. No two appointments are exactly the same.
How often should I get a facial?
How often should I get a facial?
Most clients benefit from professional treatments every 4–8 weeks, though your provider will recommend a schedule based on your goals.
Can I get a facial and Botox® on the same day?
Can I get a facial and Botox® on the same day?
Yes, Botox can be done the same day after your facial. If Botox is performed first, wait 2 weeks before having a facial.
Can I do Microneedling and Botox® on the same day?
Can I do Microneedling and Botox® on the same day?
Yes, Botox can be performed the same day after microneedling. If Botox is done first, wait 2 weeks before microneedling.
What if I have a special event coming up?
What if I have a special event coming up?
Let us know. We'll help recommend the best treatment timing for weddings, vacations, photoshoots, reunions, and other important events.
Can I come in if I am on Accutane?
Can I come in if I am on Accutane?
Yes, but some treatments may need to be modified or postponed. During your consultation, we'll determine which services are safe for your skin while taking Accutane.
Products
What order should I apply my skincare products?
What order should I apply my skincare products?
A general routine looks like this:
- Cleanser
- Toner (if using)
- Treatment serums
- Moisturizer
- SPF (morning only)
Do I really need professional skincare products?
Do I really need professional skincare products?
How long does it take to see results from a new skincare routine?
How long does it take to see results from a new skincare routine?
Can I mix products from different brands?
Can I mix products from different brands?
What should I do if my skin reacts to a product?
What should I do if my skin reacts to a product?
Pregnancy & Health Questions
Can I come in if I am pregnant?
Can I come in if I am pregnant?
Yes. We offer a variety of pregnancy-safe services and can customize treatments based on your stage of pregnancy and skin concerns.
What services are safe during pregnancy?
What services are safe during pregnancy?
Many facials and skincare treatments can be safely modified for pregnancy. Your provider will adjust products and treatment protocols as needed.
Can I get Botox® while pregnant or breastfeeding?
Can I get Botox® while pregnant or breastfeeding?
Many facials and skincare treatments can be safely modified for pregnancy. Your provider will adjust products and treatment protocols as needed.
What if I have a medical condition or take medications?
What if I have a medical condition or take medications?
Please disclose all medical conditions, medications, supplements, and allergies before your appointment so we can ensure your treatment is safe and appropriate.
Can you prescribe medications?
Can you prescribe medications?
Depending on your needs and treatment plan, we may be able to provide prescription recommendations or referrals through our medical oversight team.
Memberships
What is the Sanctuary Wellness Club?
What is the Sanctuary Wellness Club?
The Sanctuary Wellness Club was designed for clients who want consistent care, exclusive savings, and additional benefits. Healthy skin is built through consistency, and our memberships help make ongoing treatments and skincare more accessible.
What are the benefits of becoming a member?
What are the benefits of becoming a member?
Depending on your membership level, benefits may include monthly credits, retail discounts, service savings, free add-ons, Botox savings, birthday gifts, and exclusive promotions.
Do membership credits expire?
Do membership credits expire?
No. Membership credits remain on your account and can accumulate over time. This flexibility allows you to save credits for future treatments, products, or larger services when needed.
Can I share my membership with someone else?
Can I share my membership with someone else?
No. Memberships and membership benefits are non-transferable and are intended for use only by the enrolled member.
Booking & policies
What is your cancellation policy?
What is your cancellation policy?
We require at least 24 hours' notice for appointment changes. Appointments canceled or rescheduled within 24 hours are subject to a 50% service charge.
What happens if I'm running late?
What happens if I'm running late?
If you're running behind, please contact us as soon as possible. Depending on the schedule, we may need to shorten your appointment or reschedule to avoid impacting other clients.
How far in advance should I book?
How far in advance should I book?
Our schedule can fill quickly, especially for evenings and popular treatment times. We recommend booking future appointments before leaving the clinic whenever possible.
Customer Service & Support
How can I contact your team?
How can I contact your team?
General Questions & Client Support: hello@skinsanctuarysd.com
Operations & Administrative Questions: operations@skinsanctuarysd.com
Phone: (605) 906-7414
How quickly can I expect a response?
How quickly can I expect a response?
Our team strives to respond to emails, texts, and website inquiries within 1–2 business days. During busy periods, response times may vary slightly, but we do our best to get back to you as quickly as possible.
What if I have questions after my appointment?
What if I have questions after my appointment?
We encourage clients to reach out. If you have concerns about your skin, products, or treatment plan, we're here to help.
Can I purchase products without an appointment?
Can I purchase products without an appointment?
Absolutely. You do not need a scheduled service to purchase skincare products. Our team can also help recommend products based on your concerns and goals.
Do you offer gift cards?
Do you offer gift cards?
Yes. Gift cards are available and can be used toward services, skincare products, memberships, and special occasions. They're a great option for birthdays, holidays, and self-care gifts.
What forms of payment do you accept?
What forms of payment do you accept?
We accept major credit cards, debit cards, HSA/FSA cards when applicable, Cherry Financing, and other approved payment methods available through our booking and checkout systems.
General Questions
Where are you located?
Where are you located?
46994 271st Street, Suites A & B
Tea, SD 57064
Do I have to be a certain age to receive services?
Do I have to be a certain age to receive services?
Many services are available to clients under 18. A parent or legal guardian must complete all required consent forms, and we recommend they attend the initial consultation.
How long will it take to see results?
How long will it take to see results?
Results vary based on your skin concerns, consistency, treatment plan, and home care routine. Some clients notice improvements quickly, while others require a longer-term approach.